Intelliserve Pty Ltd
Website Privacy Policy
1. Introduction
IntelliServe ("we", "our", "us") is committed to protecting your privacy and handling your personal information in a transparent, secure, and responsible manner.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our AI-powered products and services, contact us, request a demonstration, subscribe to updates, or otherwise interact with us.
By accessing or using our website and services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information including:
Information You Provide
- Full name
- Email address
- Phone number
- Company or business name
- Job title
- Business requirements and project details
- Information submitted through contact forms, demo requests, registrations, or support requests
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Pages viewed and time spent on our website
- Referring websites or sources
Customer Data
Where we provide AI solutions, automation services, conversational AI systems, or custom software, we may process information supplied by customers as part of delivering those services.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries and requests
- Provide demonstrations of our products and services
- Deliver and support our AI solutions and software services
- Communicate with customers and prospects
- Improve our website, products, and services
- Send service-related notifications
- Provide marketing communications where permitted by law
- Comply with legal and regulatory obligations
- Protect our systems, users, and business operations
4. Legal Basis for Processing
Where applicable, we collect and process personal information based on:
- Your consent
- Performance of a contract
- Our legitimate business interests
- Compliance with legal obligations
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Measure website performance
- Analyse visitor behaviour
- Enhance user experience
You may disable cookies through your browser settings; however, some website functionality may be affected.
6. Marketing Communications
We may send updates regarding our products, services, industry insights, events, and promotions.
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in emails; or
- Contacting us directly.
We will continue to send essential service-related communications where necessary.
7. Disclosure of Information
We may disclose personal information to:
- Employees and authorised contractors
- Technology providers and hosting providers
- Customer relationship management (CRM) providers
- Analytics and marketing service providers
- Professional advisers
- Government agencies, regulators, or law enforcement where required by law
We do not sell personal information to third parties.
8. International Data Transfers
Some of our technology providers, cloud infrastructure providers, or service partners may be located outside Australia.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.
9. Data Security
We implement reasonable technical, administrative, and organisational measures to protect personal information against:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
While we take reasonable precautions, no method of transmission over the Internet or electronic storage can be guaranteed as completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymised.
11. Access and Correction
You may request access to personal information we hold about you and request corrections if information is inaccurate, incomplete, or out of date.
Requests can be submitted using the contact details below.
We may require identity verification before processing requests.
12. AI Services and Customer Data
Where IntelliServe provides AI-powered solutions, automation services, conversational AI systems, or custom AI applications:
- Customer data remains the property of the customer unless otherwise agreed.
- We process customer data solely for delivering contracted services.
- We do not use customer data to train public AI models without explicit permission.
- Access to customer information is restricted to authorised personnel.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any external sites they visit.
14. Children's Privacy
Our services are intended for businesses and individuals over the age of 18.
We do not knowingly collect personal information from children without appropriate consent.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updates will be published on this page with a revised "Last Updated" date.
Continued use of our website and services after changes are posted constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact:
IntelliServe
Email: [email protected]
Phone: +61 2 5850 4737
Website: https://intelliserve.com.au/
Sydney, NSW 2000, Australia
We will endeavour to respond to privacy-related enquiries within a reasonable timeframe.